
Relational Marketing: What It Is, How It Works, and Examples
Relational marketing (also often known as ‘relationship marketing’) is a long-term strategy within marketing, which focuses on building trust, loyalty and value exchange between a business and its customers over a long period of time. You can view it as distinct from transactional marketing, wherein the emphasis is on ensuring individual sales. When marketing takes place through fostering relationships, the aim is usually to drive retention, repeat purchases, customer advocacy and better lifetime value through continuous, personalized and welcome engagement.







