Ever faced the frustration of delayed responses or lackluster support from your tech provider in the dynamic landscape of performance marketing? At Trackier, we empathize with these common challenges and are committed to revolutionizing your experience with our customer-centric approach. In this comprehensive guide, we’ll explore how Trackier stands out in providing accessible and proactive support, ensuring your business achieves long-term growth and profitability.

Real People, Always Accessible:

1. Client Success Team: At the core of our commitment is a dedicated Client Success Team with experienced managers and implementation specialists. Leverage their industry expertise to unlock best practices, gain powerful insights, and receive strategic direction tailored to your business objectives.

2. Phone, Ticket, and Slack Support: We understand that timely assistance is crucial. Reach out to our knowledgeable technical experts 24/7 through various channels, including phone, ticketing system, and Slack support, ensuring quick resolutions to keep your performance marketing program running smoothly.

3. Professional Services: Empower your business with our full suite of onboarding, training, consulting, and technical services. From getting started with Trackier’s APIs to configuring the system according to your unique needs, our professional services team can enhance your operational efficiency so that you can concentrate on revenue and growth.

4. Quarterly Business Reviews (QBRs): Annual QBRs where a dedicated customer success representative delivers insightful performance trends and optimization areas based on what your business targets to ensure uninterrupted success.

Resolution speed with a self-service:

1. Knowledge Base: In short, whether one requires personalized help or self-services, the database in our knowledge base is exhaustive with articles concerning all features included in Trackier. Find a quick answer using targeted searches for topics or about comprehensive, high-level concepts.

2. Video Library: Explore our vast video library, with training sessions and product updates. From basic Trackier concepts to campaign setup and tracking implementation, these videos are here to arm you with the deepest knowledge.

3. Trackier  Blog: Learn about industry trends, product how-to’s, success stories, and feature releases through our blog. Use the tag cloud for easy navigation to find relevant information and explore interesting content.

Proactive Communication and Active Feedback Loop:

1. Email Communications: Get monthly newsletters with exciting product updates, critical system notifications, expert tips, and industry trends to keep you in the loop with everything Trackier.

2. Customer Success Outreach: Enjoy personalized outreach via phone or email on time-sensitive product updates and essential actions required by users. We believe in keeping our users well-informed and prepared for any changes.

3. Trackier  Idea Portal: Interact with our private community of customers in the Trackier  Idea Portal. Discuss business challenges, vote on solutions, and think together to propose solutions. Have a say in where Trackier should take its product through this collaborative space.

4. Early Adopter Program: Seize the opportunity to gain early access to new product launches, allowing you to fine-tune features to meet the specific requirements of our customer community. Be at the forefront of innovation with Trackier.

Conclusion:

In the fast-paced performance marketing world, it is very vital to have a tech provider who puts your success first. Trackier stands out because of accessible support, self-service options, proactive communication, and customer feedback input towards your success. Experience a transformation journey with Trackier where your business goals become our shared objectives for long-term growth and profitability.