Digital Marketing Trends You Should Watch Out For in 2020

Written by Mukul Kaushik


This year is almost at the end. So, everyone is making plans for next year. For marketers, each year comes with new strategies on how to get the most of their marketing plans. They are anxiously waiting for the latest technology updates and already thinking about how to implement them in their business model.

The modern technology is evolving at an incredible pace. Thus, there is no wonder that the marketing trends for next year will rely on it. Being aware of the marketing trends gives any entrepreneur an advantage over the competition. So, if you want to take your business to the next level, you should keep reading this article. You will discover the most significant marketing trends that next year will bring. Conversational Marketing If you want to take your business to the next level in 2020, you should focus on conversational marketing. Your customers will want to engage with you in real-time. So, providing an exquisite customer experience should become your purpose next year. Conversational marketing is already present in many marketing strategies. Business owners use phone support and live chat. 2020 will take things even further and will bring artificial intelligence on the scene.  Thus, you should shift your attention in the direction of chatbots and artificial intelligence. Conversational marketing also means that your customers should receive quick and easy communication. Therefore, your biggest challenge next year will be to find solutions to automate the responses you give to your customers while keeping them happy. Shoppable posts Social media is already a big trend. So, next year, it will continue to grow and influence the entrepreneur’s lives. It will become an essential part of online marketing. Thus, if you want to grow your business next year, you should keep your attention on social media. According to a recent survey, more than 70%+ users access this social media platform to find exciting products. Your target audience will keep using social media to search for products.  Thus, your marketing efforts should focus on creating shoppable posts. When you create the content to post on social media, you should keep in mind the action you want to trigger in your target audience’s mind. In 2020, shoppable posts will represent the post. So, if you are not present on Facebook, Instagram, or Pinterest, you should take this idea seriously. Each new post on social media should convince your customers to buy your products instantly. Also, the buying process should be straightforward. They should be able to pay for your products with a couple of clicks. Personalized Marketing As already mentioned above, next year’s trend will be to create an unforgettable customer experience. People are no longer impressed by blunt content that doesn’t tell them anything. They expect marketers to know them very well and offer them content that answers their needs. So, 2020 is the year of personalized content. You should start by evaluating your target audience. Knowing them very well will help you personalize your content to impress them. 

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 Using email lists to communicate with your audience is no longer a valid trend. People don’t have time to read long emails. If you manage to convince them in the first phrase, then you will have your customers on your side. Thus, you can segment your lists in smaller ones and personalize your content for each category. This strategy will help you get closer to your audience and make them trust you. If things become too complicated, you can try some of the paper writing service reviews to find professional authors who will help you out. Community Marketing Community marketing is a trend that is already existing in the marketing world. It will continue to rule the world in 2020. People are craving for social interaction. So, before buying a product, they will enter on forums and online communities to discuss and share opinions on different products. Your customers are looking for people who have the same interests. As a marketer, you should focus on building a robust and reliable community.  The results won’t come overnight. So, you will need patience and dedication to answer your customers’ needs and engage with them. Once you manage to make your client talk about you, the results will start to come. When a new customer finds about your products and discovers relevant discussions on the same topic, he will start trusting you.


2020 is going to be a customer-focused year. Marketers should use social media to engage with potential clients and offer them a unique experience. Their biggest focus should be to provide active and quick communication to the clients who get in touch with them. Also, they should promote the idea of community and encourage customers to talk about the products they bought. By paying attention to the marketing trends mentioned above, you will make your customers trust you and become loyal to your brand.    

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