
Relational Marketing: Key Principles, Types, and Strategies for Modern Brands
In today’s fast-paced digital economy, relational marketing has quickly become a strategic priority for brands that want to grow sustainably and profitably. Instead of focusing on acquiring new customers, businesses are increasingly recognising the value of nurturing long-lasting relationships with existing customers and partners. In 2025, up to 65% of a company’s business comes from existing customers, making retention an essential part of a growth strategy. Increasing retention by just 5% can boost profits by 25–95%, highlighting how powerful ongoing







